Wanrranty

Warranty：GIIN provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to chart below for the warranty timelines of various products, as warranty periods differ according to models.
or contact us at support@diindigital.com with your order receipt for confirmation.
This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

Process:
● Buyer must provide sufficient proof of purchase
● GIIN must document what happens when buyers troubleshoot the product
● The defective item’s serial number and/or visible proof depicting the defect are required
● It may be necessary to return an item for quality inspection

Valid proof of purchase:
● Order number from online purchases made through GIIN or GIIN’s authorized resellers
● Sales invoice
● Dated sales receipt from an authorized GIIN reseller that shows a description of the product along with its price.

Not Covered Under Warranty:
● Products without sufficient proof of purchase
● Lost or stolen products
● Items that have expired their warranty period
● Non quality-related issues (after 30 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from unauthorized resellers

GIIN is not liable for:
● Loss of data incurred from use of GIIN products
● Returning personal items sent to GIIN

Item	Warranty Periods (Months)
EV charger	24
ESS	36
Lithium Battery	12
On Grid Inverter	60
Lithium Cell	2500cycles (100% DoD), 6000cycles(80%DoD)
BMS Board	12